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Evidence Guide: MSTGN5002 - Coordinate quality assurance for TCF products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSTGN5002 - Coordinate quality assurance for TCF products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Determine job requirements

  1. Follow standard operating procedures (SOPs)
  2. Comply with work health and safety (WHS) requirements at all times
  3. Use appropriate personal protective equipment (PPE) in accordance with SOPs
  4. Identify job requirements from specifications, drawings, job sheets or work instructions
Follow standard operating procedures (SOPs)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with work health and safety (WHS) requirements at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate personal protective equipment (PPE) in accordance with SOPs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify job requirements from specifications, drawings, job sheets or work instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review own or supplier quality assurance process

  1. Assess and evaluate own or supplier capability and quality system
  2. Evaluate processes for production and delivery of goods or services
  3. Make recommendations concerning ability to comply with quality standards according to WHS practices and, where relevant, quality accreditation requirements
Assess and evaluate own or supplier capability and quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate processes for production and delivery of goods or services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make recommendations concerning ability to comply with quality standards according to WHS practices and, where relevant, quality accreditation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish quality assurance agreement with supplier or customer

  1. Identify and document specifications of goods and services to be supplied
  2. Confirm precise quality requirements with supplier or customer
  3. Negotiate agreed quality assurance system and delivery dates
  4. Establish and agree on verification method and systems and procedures for dispute settlement.
  5. Determine recording system for products or services that ensures traceability, where required
Identify and document specifications of goods and services to be supplied

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm precise quality requirements with supplier or customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate agreed quality assurance system and delivery dates

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and agree on verification method and systems and procedures for dispute settlement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine recording system for products or services that ensures traceability, where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and record quality performance

  1. Work with relevant personnel to establish procedures to check that materials or products conform to quality standards
  2. Coordinate checks of quality of materials, services or equipment delivered
  3. Initiate corrective action where applicable, to obtain or maintain desired quality
  4. Maintain records of quality assurance process and prepare reports according to workplace procedures
Work with relevant personnel to establish procedures to check that materials or products conform to quality standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate checks of quality of materials, services or equipment delivered

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate corrective action where applicable, to obtain or maintain desired quality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records of quality assurance process and prepare reports according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Review own or supplier quality assurance process

2.1

Assess and evaluate own or supplier capability and quality system

2.2

Evaluate processes for production and delivery of goods or services

2.3

Make recommendations concerning ability to comply with quality standards according to WHS practices and, where relevant, quality accreditation requirements

3

Establish quality assurance agreement with supplier or customer

3.1

Identify and document specifications of goods and services to be supplied

3.2

Confirm precise quality requirements with supplier or customer

3.3

Negotiate agreed quality assurance system and delivery dates

3.4

Establish and agree on verification method and systems and procedures for dispute settlement.

3.5

Determine recording system for products or services that ensures traceability, where required

4

Check and record quality performance

4.1

Work with relevant personnel to establish procedures to check that materials or products conform to quality standards

4.2

Coordinate checks of quality of materials, services or equipment delivered

4.3

Initiate corrective action where applicable, to obtain or maintain desired quality

4.4

Maintain records of quality assurance process and prepare reports according to workplace procedures

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Review own or supplier quality assurance process

2.1

Assess and evaluate own or supplier capability and quality system

2.2

Evaluate processes for production and delivery of goods or services

2.3

Make recommendations concerning ability to comply with quality standards according to WHS practices and, where relevant, quality accreditation requirements

3

Establish quality assurance agreement with supplier or customer

3.1

Identify and document specifications of goods and services to be supplied

3.2

Confirm precise quality requirements with supplier or customer

3.3

Negotiate agreed quality assurance system and delivery dates

3.4

Establish and agree on verification method and systems and procedures for dispute settlement.

3.5

Determine recording system for products or services that ensures traceability, where required

4

Check and record quality performance

4.1

Work with relevant personnel to establish procedures to check that materials or products conform to quality standards

4.2

Coordinate checks of quality of materials, services or equipment delivered

4.3

Initiate corrective action where applicable, to obtain or maintain desired quality

4.4

Maintain records of quality assurance process and prepare reports according to workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

establishing quality assurance expectations for at least three (3) products or a small range by documenting specifications of goods and services to be supplied, confirming precise quality requirements with supplier or customer, and negotiating agreed quality assurance system and delivery dates

liaising with suppliers and customers to negotiate agreement for all aspects of the quality process, including dispute resolution processes, for at least three (3) products or a small range

documenting all quality assurance agreements, specifications, standards and service requirements

coordinating quality assurance process, measurements and visual inspections of materials, component parts and final products to check products or services conform to specifications and quality standards

taking required action to address any breaches of quality assurance agreements

maintaining records of quality assurance process for at least three (3) products or a small range, and preparing reports according to workplace procedures.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

quality standards, codes of practice, policies and procedures

production processes, materials and products

characteristics of materials, products services and equipment provided by external suppliers

appropriate quality methodologies, their capabilities, limitations and applicability

relevant measurement techniques and quality checking procedures

mechanism for dispute resolution and effective communication skills

workplace procedures

recording and reporting practices.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Quality standards include, but are not limited to, one or more of the following:

materials

component parts

final products

services

production processes

Quality assurance includes, but is not limited to, three or more of the following:

monitoring conformance with specifications

reporting of variances

consulting and liaising with suppliers and other functional areas

evaluating supplier capabilities

preparing reports and other documentation

monitoring and reviewing procedures

inspections

audits of compliance with quality control guidelines

WHS practices

WHS practices include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and include one or more of the following:

manual handling techniques

SOPs

PPE

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

environmental practices